Returns & Exchanges
At Bob, we want you to be completely satisfied with your beauty routine. If a product isn't the right fit for your skin, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return.
Pack Your Products
Safely place the items in their original packaging, ensuring all bottles or jars are tightly sealed to prevent leaks during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing